The Value of Debriefing

Posted by Kara Bresciani on 4/20/18 5:40 PM

The seasonal nature of the construction industry has historically been a challenge, but it can also be an asset in terms of set-aside time to review, plan, and strategize for the upcoming season. Debriefing at the end of a season is a building process that allows time to look at leveraging strengths and honing in on areas of improvement. In this fast-paced retail construction environment it is critical to always stay ahead of the curve. Debriefing allows you to do so by identifying the root causes of successes and failures and using the knowledge gained to continually improve the performance of each individual and the entire team. As the saying goes, hindsight is 20/20, so when looking back at a completed project from the year, one can use debriefing as a powerful tool to structure the process and capitalize on meaningful learning.

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Topics: Team, Crew Performance, Customer Service, Retail Paving, Training

CEO-Ready: Being the CEO of your crew

Posted by Andrew Musto on 2/22/18 3:06 PM

In this week's CEO-Ready culture video series, we are chatting with leader of our Paving division and Crew 1 foreman, Joe Pires.  Joe has been with the company for 22 years and is speaking to us today about what it takes to be the leader and the CEO on-site every day.

How does the CEO-Ready concept really play out and how does consistently doing the right thing eventually develop into being the leader for your crew?  How does the right behaviors and the right attitudes help influence others in a positive way, so that the entire team advances and develops to be able to be more efficient and more productive?

Check out this second installment in our video series!  And next week, join us as we continue to explore the CEO-Ready concept from multiple perspectives!

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Topics: Video, Culture, Customer Service, CEO Ready, Retail, Retail Paving, Paving, Crew Performance

CEO-Ready: Balancing work boots and dress shoes

Posted by Andrew Musto on 2/13/18 5:14 PM

In our first installment of the CEO-Ready culture video series, we are chatting with Blake Kelly (USP Director of National Accounts) about what it means to service our customers by "balancing work boots and dress shoes." 

How does a mobilized, well-trained, and professional member of our National Accounts team find this balance to properly partner with our crews and foreman on-site and professionally communicate with our customer's staff to execute the flawless job.

Check out this first installment in our video series!  And next week, join us as we discuss what it means to be CEO-Ready from the perspective of a long-term Crew Leader here at U.S. Pavement!

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Topics: Video, Culture, Customer Service, CEO Ready, Retail, Retail Paving